Shipping Information
At ChristmasGiftCo, we strive to deliver your Disney collectibles with care and efficiency. Here’s what you need to know about our shipping process:
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | Free on orders over $50 | 15-25 business days after shipment | EMS |
International Customers: We ship worldwide except to Asia and a few remote areas. Please note that customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility and are not included in the product or shipping costs.
Returns & Exchanges Policy
We want you to be completely satisfied with your Disney collectibles purchase. If you’re not happy with your item, we’re here to help with our straightforward returns and exchanges process.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your item(s). Please note that all returned items must be in their original condition: unused, unopened, and with all original packaging and tags intact.
How to Initiate a Return or Exchange
Follow these simple steps to request a return or exchange:
- Contact our customer service team at [email protected] within 15 days of receiving your order.
- Provide your order number and details about the item you wish to return or exchange.
- Explain the reason for your return or exchange request.
- Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and further instructions.
- Ship the item back to us at the address provided, including the RMA number clearly marked on the outside of the package.
Important: Please do not ship returns without first contacting us and receiving an RMA number. Returns sent without an RMA number may not be processed.
Once approved, please ship your return to:
ChristmasGiftCo Returns
Deals Loungefly Store
621 Don Jackson Lane
VIRGINIA BEACH, US 23450
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement, depending on your bank’s processing time.
- PayPal: 3-5 business days for the refund to appear in your PayPal account.
Please note that shipping costs are non-refundable unless the return is due to our error.
Exchange Processing
If you requested an exchange, we will ship the replacement item once we receive and process your return. Standard shipping charges will apply for the new item unless the exchange is due to our error.
Non-Returnable Items
Due to the nature of certain collectibles and hygiene reasons, the following items cannot be returned or exchanged:
- Basin Soap Bars (opened or used)
- Opened or used Basin Soaps
- Art, Prints & Figurines with damaged packaging or signs of display
- Limited edition or holiday items that are no longer in stock
- Personalized or custom orders
Return Request Email Template
To help streamline your return request, you may use the following template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear ChristmasGiftCo Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Item(s) to return/exchange: [Product Name and Quantity]
Reason for return/exchange: [Please provide details]
I have reviewed your returns policy and confirm that the item(s) are in their original condition with packaging intact.
Please provide instructions on how to proceed with this request.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – optional]
Questions?
If you have any questions about our shipping, returns, or exchanges policy, please contact our friendly customer service team at [email protected]. We’re here to help make your ChristmasGiftCo experience magical!