Welcome to ChristmasGiftCo’s FAQ page! We’re here to help make your Disney collecting experience as magical as possible. Find answers to common questions below, and don’t hesitate to reach out if you need further assistance.

Products & Collections

What types of Disney products do you offer?
We specialize in exclusive Disney-themed holiday collectibles spanning from 2008 to 2022 series. Our collection includes limited edition pins, plush toys, action figures, accessories, art prints, figurines, and seasonal items tied to holidays and special events.
Are your products official Disney merchandise?
Yes! All our products are officially licensed Disney collectibles, ensuring authenticity and quality that true Disney enthusiasts expect and deserve.
How are limited edition items handled?
Limited edition items are available while supplies last. We recommend purchasing these special pieces promptly to ensure you don’t miss out on adding them to your collection.

Ordering & Account

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and receive updates on new collections and exclusive offers.
Can I modify or cancel my order after placement?
We process orders quickly to get your Disney magic to you ASAP. If you need to modify or cancel an order, please contact us immediately at [email protected] and we’ll do our best to assist you.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information and ensure secure transactions.

Shipping & Delivery

Where do you ship?
We ship internationally to bring Disney joy worldwide! We’re able to deliver to most countries, excluding only a few remote areas in Asia and other isolated regions.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Processed within 1-2 business days, delivered via DHL or FedEx in 10-15 days after shipment
– Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 days after shipment
How long does order processing take?
We process all orders within 1-2 business days before shipment. During peak seasons (like Christmas or Halloween), there might be slight delays due to high demand, but we work diligently to keep the magic moving!
Do you provide tracking information?
Yes! Once your order ships, we’ll provide tracking information so you can follow your Disney treasures on their journey to your home.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your magical Disney items. If anything doesn’t meet your expectations, you may return it within 15 days of delivery. Please contact our support team at [email protected] to initiate a return.
Are there any items that cannot be returned?
For health and safety reasons, personalized items and opened bath products (like our Basin Soap Bars) cannot be returned. All other collectibles in original condition can be returned within the 15-day window.
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Contact & Support

How can I contact customer service?
Our friendly support team is here to help! Email us at [email protected] for assistance with any questions or concerns. We typically respond within 24-48 hours.
What are your business hours?
Our team operates during standard business hours (EST), but our online store is always open to bring Disney magic to your doorstep anytime!

Can’t find the answer you’re looking for? Reach out to us at [email protected] and we’ll be happy to assist you!

Continue exploring the magic at www.christmasgiftco.com

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